Frequently Asked Questions

General Questions

1. What is remote patient monitoring (RPM)?

   • Remote patient monitoring (RPM) is a healthcare practice that uses technology to monitor patients' health conditions outside of traditional clinical settings. It allows healthcare providers to track vital signs and other health data, like blood pressure or glucose levels, in real-time through connected devices. This helps in managing chronic conditions, improving patient outcomes, and reducing the need for in-person visits.

2. Who can use this platform?

   • Patients with chronic conditions like diabetes, hypertension, or heart disease can benefit from the platform by receiving continuous monitoring and timely interventions. Elderly patients or those needing post-surgical care can also benefit from enhanced oversight.

     Healthcare providers, such as primary care doctors, specialists, and home health agencies, benefit by gaining real-time access to patient data, enabling them to make informed decisions and provide more proactive care.

3. How does the platform work?

   • Patients and healthcare professionals begin by registering on the platform and creating accounts, which are then verified and approved. Patients can either select a healthcare provider from the platform or allow providers to reach out to them based on needs or leads generated within the system. Once connected, healthcare providers can monitor patients' health data in real-time using devices provided by digital health companies that are also part of the platform. These companies supply the necessary devices, which are integrated seamlessly to ensure that both patients and providers have the tools they need for effective remote monitoring. 
   
   

4. Is remote patient monitoring secure?

   • The platform uses encryption to protect patient data during transmission and storage. Access to data is restricted to authorized healthcare providers, and strong authentication methods are in place to ensure only the right people can view or manage the information. Regular security updates and compliance with healthcare regulations, lfurther enhance the platform's security.

For Patients

1. How do I sign up and create an account?

   • To sign up, click the "Join" button on the main menu. You'll be directed to a page where you can view the platform's membership plans: Free, Basic, and Standard. Both the Free and Basic accounts can be upgraded at any time. Simply choose the plan that best suits your needs, then complete the registration form by answering the questions provided. Once done, you'll be all set to start using the platform.

2. What devices can I use with the platform?

   • Any smart phone, tablet or desk top computer can be used with the platform.

3. How do I connect my device to the platform?

   • Comprehensive instructions and support for connecting your device will be provided after joining.

4. Can I access my data and reports?

   • Yes you can access your data and and reports easily through your healthcare provider.

5. How often should I use the monitoring devices?

   • Not everyone will need a device. Should you require a device the frequency will depend on the type and seriousness of your condition, and on your provider.

6. Who can see my health data?

   • Your data is very private and only your clinical team has access to it.

For Healthcare Providers

1. How do I register as a healthcare provider?

   • You can join by scrolling down the homepage to the section with joining offers. Select the healthcare professional option. You will be directed to a form . Professionals are free to join at no cost.

2. How do I add or manage patients on the platform?

   • You can invite patients to the platform using a link or you can ask them to sign up from the main menu, then select you as their provider.

3. How do I view my patients' data?

   • Patients data will be accessible on their account, provided they have given their health provider permission and access.

4. Can I communicate with my patients through the platform?

   • Yes, you can send messages or video call the patient via the platform.

5. What kind of alerts can I set up?

   • Healthcare professionals can receive various types of alerts on the platform, including:

     1. Vital Sign Abnormalities: Notifications when a patient’s measurements, such as blood pressure or glucose levels, fall outside of predefined ranges.

     2. Device Connectivity Issues: Alerts if a patient's monitoring device loses connection or fails to transmit data.

     3. Medication Adherence: Reminders or flags when patients miss doses or fail to adhere to their prescribed medication regimen.

     4. Health Trend Changes: Notifications about significant changes in a patient's health data over time, which might indicate worsening conditions or improvement.

     5. Emergency Alerts: Immediate notifications if a patient’s data indicates a potential emergency situation, such as a critical drop in vital signs.

     6. Patient Requests: Alerts when patients request assistance or need to communicate with their healthcare provider through the platform.

     7. Scheduled Check-Ins: Reminders for routine check-ins or follow-up assessments with patients.